Chessington location has proven a suitable company headquarters for many years, and a local move with more “hot desks” made a lot of sense.
Not only are the staff enjoying their fresh, new surroundings, but there was a double celebration as Sunrise reached its 25th birthday in December and the team enjoyed an impressive cake.
Ann James, Sunrise Software’s Marketing Director, said: “Twenty-five years is no mean feat for any company, let alone in the fast-moving technology space.
“Sunrise has thrived over the years, developing and supplying Service Desk software to all types of organisation, including local government, NHS, law firms and financial services.
“Sunrise developed one of the first 100 per cent web-based service desks and is known for its attention to customers who meet twice a year at user groups to share ideas on how best to deploy the software to a company’s advantage.
“Sunrise’s software helps departments such as IT, HR and facilities provide support and services to their employees, be it by logging and tracking queries and requests, or by automating business processes managing the completion of work tasks. For example a standard query to the ‘IT helpdesk’ – ‘How do I reset my password?’ – or more complex processes involving multiple departments, such as automating and co-ordinating the process of onboarding a new starter, so that they have a desk, phone, computer and system login from day one.
“In the HR department, it may support grievance or other formal procedures as well as onboarding and leavers with their GDPR requirements, while facilities teams often use Sunrise to log and resolve equipment failures and replacements. Customer service is never far away, and when deployed by IT managed service providers, Sunrise helps them meet their contractual obligations to business customers.
“2020 may be throwing out some unique challenges but Sunrise is confident it will be around for many more years to support its customers’ needs.”
If you’d like to talk about your service desk requirements, please do get in touch, telephone 0208 391 9000, e-mail enquiries@sunrisesoftware.com