Sunrise Software has won high praise from North Wales Fire and Rescue Service for an IT system which has proved critical both before and during the COVID-19 crisis.

The emergency department was delighted with the seamless upgrade to Sunrise’s IT Service Management (ITSM) solutions software in January.

When lockdown was implemented, a self-service portal enabled the service to manage user demand while supporting staff to work from home, and Sunrise ITSM really came in toits own when the service hurriedly formed a logistics department during the COVID-19 crisis.

Louisa Phillips, ICT Support Officer, said: “Its [the logistics department’s] primary aim was to facilitate movement of equipment and supplies across the North Wales territory whilst minimising travel and enforcing social distancing.

“The logistics manager was managing a large number of requests single-handedly, using only a spreadsheet and a mobile phone.  Within a day, we had built a dedicated service in Sunrise with a dashboard on the self-service portal and visibility through the mobile app.”

Steve Morris, ICT Technical Manager, said: “Now that Sunrise has shown it’s not just an IT tool, I’m looking forward to seeing how it can help other departments too and there are already people knocking on our door wanting to know more!”