Sunrise Software reflects on a fantastically successful 2021

Sunrise Software had a “cracking end to 2021” and the company is looking forward to seeing how its pioneering IT service management software will be “an eye-opener” in 2022.

In the latest Sunrise blog, Geoff Rees, Director, Sales & Operations, also praised his team who supported customers with “great fortitude” throughout 2021 and announced the company’s annual charitable donation was going to Crisis to support the homeless.

Reflecting on the company’s achievements, he added: “I’m delighted to announce our ITSM SaaS [IT service management Software as service] solution has achieved 100% availability for 2021, enabled by the unwavering focus of our own customer support and development teams.

“Our research in conjunction with the SDI [Service Desk Institute] unveiled a hugely positive response to the COVID-19 crisis from the Service Management community, with a high level of appreciation of IT support and services. Evidence was cited that activities accelerated under the ‘new normal’ – shift-left, self-service, automation and agile planning – will continue in turn to assist their customers.

“After many years of talk and sporadic departmental adoption, the benchmark set by IT in service provision and end-user support seems finally to be getting the message across to other ‘service’ departments – HR, finance, operations to name a few – of the benefits which can be achieved by introducing customer-focused practices and technology. Call it what you will, but applying proven ITSM practices to other departments, or Enterprise Service Management, is gaining momentum and will be a huge eye-opener in 2022.”

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